Legal Notice and General Terms and Conditions (GTC)
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| Liability for External Links Our websites contain links to external third-party websites over whose content we have no control. We therefore accept no liability for such external content. At the time the links were created, no illegal content was identifiable. However, a permanent monitoring of the content of linked pages is not reasonable without concrete indications of a legal violation. Upon becoming aware of any infringements, such links will be removed immediately. Liability for Content The content of our websites is created with the greatest care. However, we do not assume any liability, to the extent permitted by law, for the accuracy, completeness, or timeliness of the information provided. The content made available is intended solely for entertainment and general informational purposes. It does not constitute professional, legal, medical, psychological, or therapeutic advice and does not replace such advice. Any recommendations or interpretations provided are to be understood as non-binding guidance only. Contributions submitted by users (such as comments, guestbook entries, or other interactive content) reflect solely the opinions of the respective authors. The authors alone are responsible for such content. To the extent permitted by law, we accept no liability for user-generated content. Notice Regarding Intellectual Property Rights We take great care to respect the copyrights and other intellectual property rights of third parties. Should you nevertheless become aware of any infringement of third-party rights on this website, we kindly ask you to inform us accordingly. Upon notification, the affected content will be reviewed without delay and, if necessary, removed or amended. Data Protection Information regarding the processing of personal data can be found in our Privacy Policy. General Terms and Conditions for Prepaid Services / Credit System (Worldwide) Legaly responsible Service provider: Global Connect AG Bienenheimstr. 4 CH-6423 Seewen Switzerland Tel.: 0041 41 557 46 12 Tel.: 0041 79 415 51 32 E-Mail: info@globalconnect.ch Website: www.globalconnect.ch VAT No.: CHE-488.093.072 VAT 1. General Provisions / Scope of Application 1.1. “Zukunftsblick” is a brand of Zukunftsblick Ltd., Leli Falzon Street 86 A, NXR-2609 Naxxar, Malta. Global Connect AG, Bienenheimstr. 4, CH-6423 Seewen, Switzerland (hereinafter referred to exclusively as the “Provider”) operates, together with Zukunftsblick Ltd., various internet platforms in the field of life consulting (hereinafter referred to as the “Platforms”). The services offered on these Platforms are accessible via various multimedia communication channels, including the internet and telephony. The contractual partner for end customers is solely the Provider. 1.2. These General Terms and Conditions apply to the registration of a customer account as well as to the purchase, top-up and use of credit as telephone credit, chat credit, image chat credit, tips/gifts, gift vouchers or online courses, insofar as such services are booked via the credit system. 1.3. All services offered are provided exclusively for entertainment purposes and general life guidance. They do not constitute legal, medical, psychological, therapeutic or any other form of professional advice and do not replace such advice. No diagnoses are made, no therapies are recommended and no claims of healing or success are given. 1.4. The use of the services is permitted exclusively to persons who are at least eighteen (18) years of age and have full legal capacity. 1.5. Target Group Restriction Our services are intended exclusively for consumers, i.e. natural persons who conclude the contract for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity. The conclusion of contracts with entrepreneurs or businesses is excluded. 1.6. Private Use The services may be used exclusively for private purposes. Any use for professional, commercial or tax-related purposes, as well as for submission to employers, tax authorities, health insurance providers or other institutions, is expressly excluded. 1.7. Invoices Invoices are issued for private purposes and comply with the statutory minimum requirements. There is no entitlement to more detailed individual breakdowns or to tax-deductible certificates. 1.8. Consequences of False Information We reserve the right to terminate the contract for good cause and to refuse further use of the services if the customer, contrary to their confirmation, is an entrepreneur or uses the services for professional, commercial or tax-related purposes. Services already rendered shall remain unaffected by such termination. 2. Regulations and Information on the Conclusion of the Contract 2.1 Registration of a Customer Account The Provider offers customers the opportunity to register a free customer account on the Platforms. For this purpose, the customer enters the data requested in the input form and, after submitting the data, receives a confirmation email. Upon successful confirmation, the customer may use the customer account. Within the customer account, the customer can manage the data provided and book fee-based services offered by the Provider. 2.2 Purchase of Credit In order to book fee-based services of the Provider, the customer must first top up their credit account. For this purpose, the customer enters their telephone number and may request a callback at this number. In the next step, the customer selects the amount to be credited to the customer account. The customer is then guided through the booking process, with each step explained and the required information requested. The contract for the top-up of credit is concluded upon successful completion of the respective payment process. Detailed instructions, including step-by-step explanations of the individual steps, are available on the Platforms. After selecting the desired advisor, the credit may be used as telephone credit, image chat credit, chat credit, tips/gifts or for the purchase of online courses. 2.3 Prepaid Telephony The credit topped up in accordance with Section 2.2 may be used by the customer as telephone credit. The customer may request a callback by logging into the customer account and clicking “Connect with advisor now”. The customer will then be called back at the telephone number stored in the customer account. Prices are displayed for the respective advisor; additional connection costs may be charged by the customer’s telecommunications provider. The total costs can be calculated using the tariff calculator. Alternatively, the customer may directly call the desired advisor using the previously stored telephone number. Both options may be combined. Unused credit remains stored and may be used at a later time. Billing by the Provider is carried out on a per-second basis. 2.4 Vouchers The customer may use credit to purchase vouchers. For this purpose, the customer must first top up credit in accordance with Section 2.2 and then select the desired voucher amount. Vouchers may be used for all prepaid services. Vouchers are neither redeemable for cash nor do they bear interest. 2.5 Chat / Photo Chat 2.5.1 If the chat function or photo chat function is used on the Platforms, these General Terms and Conditions as well as the specific rules of use for chat and photo chat shall apply in addition. 2.5.2 In order to use the chat function or photo chat function, a customer account must be created and a credit account must be topped up. 2.5.3 By entering a text message and sending this message or an image by clicking the corresponding button, a contract between the user and the Provider for a chat / online entertainment chat or photo chat is concluded in accordance with these General Terms and Conditions. Individual agreements shall only apply if expressly agreed in writing by the Provider in advance. 2.5.4 The use of the chat and photo chat services is permitted exclusively to persons who are of legal age and have full legal capacity. 2.5.5 The content of the chat or photo chat (including both textual and visual content) must not violate any laws and must not be sexist, pornographic, racist or discriminatory in any form. Furthermore, such content must not infringe the rights of third parties (e.g. copyrights or trademark rights). The Provider reserves the right to delete chat or photo chat content in the event of violations of these provisions and to suspend user accounts for an appropriate period in the event of repeated or particularly serious violations. 2.6 Online Courses Supplementary information and contractual details regarding online courses can be found in Section 4. 2.7 Storage and Access to the Contract Text The customer may save and retrieve the contract texts at the time the contract is concluded. Access to stored contract texts is not possible, with the exception of the freely accessible General Terms and Conditions. 2.8 Identification and Correction of Input Errors To identify and correct input errors, the customer may correct the entered data at any time during the ordering process by using the “Back” button of the internet browser. In addition, the customer may view and correct their data at any time within the customer account. 2.9 Available Languages The contractual language is English. 2.10 Limitation Period Claims for the payout of credit are subject to the statutory limitation period. This also applies to claims arising from vouchers. The regular limitation period is three (3) years. 3. Prices and Payment Terms 3.1 The Provider accepts all payment methods indicated on the Platforms for the purpose of topping up credit. The Provider points out that the respective payment service provider may, in individual cases, reject the selected payment method. There is therefore no entitlement to process payment using a specific payment service provider. All prices indicated are final prices and include statutory value-added tax at the applicable rate. Any connection charges imposed by the respective telecommunications providers shall be billed separately by those providers. The Provider has no influence over such charges. The current tariffs are displayed on the respective Platforms and, in the case of telephone consultations, are announced prior to the commencement of the call. 3.2 Telephony Billing is based on the duration of the telephone call. For prepaid services, billing is carried out on a per-second basis. The corresponding amount is deducted upon completion of the call. 3.3 Chat / Photo Chat 3.3.1 Fees are charged for sending messages and for receiving replies. These fees, which are calculated per message, are clearly displayed in the respective chat or photo chat window. 3.3.2 The applicable fees are deducted from the credit account immediately after the respective message has been sent. 4. Online Courses 4.1 The online courses are intended exclusively for consumers and may be used solely for private purposes. Any use in the context of commercial, self-employed or professional activities is expressly excluded. 4.2 The use of the online courses is permitted exclusively for private purposes. It is expressly pointed out that participation in an online course does not result in the acquisition of any certificate, diploma or other qualification. 4.3 The presentation of the digital content does not constitute a binding offer, but rather an invitation to submit an offer. By selecting a course and clicking on “Order with obligation to pay”, the customer submits a binding offer. An order confirmation displayed on the website does not yet constitute acceptance of the offer. 4.4 The contract is concluded when the Provider grants access to the digital content on the website. Following this, the customer will receive an email containing the order details and a confirmation of the activation of the digital content and the resulting conclusion of the contract. The contractual language is German. 4.5 Storage of the Contract Text 4.5.1 We store the order data and the contract text and send them to the customer by email as part of the contract confirmation. The General Terms and Conditions are available on the website at all times. 4.6 Provision of Digital Content and Download Restrictions 4.6.1 After successful activation, the customer is granted access to the purchased digital content (online courses) via the customer area of www.zukunftsblick.ch 4.6.2 The customer is entitled to download the digital content up to five (5) times per file, provided that no technical malfunction occurs. 4.7 Copyright, Transfer and Damages 4.7.1 The customer acquires a non-exclusive, perpetual and non-transferable right to use the content of the online courses. This right does not include the entitlement to use the online courses for the purpose of offering the customer’s own online courses to third parties. 4.7.2 The digital content, including the online courses, is protected by copyright law. Any reproduction, distribution to third parties or publication without prior written consent is prohibited. 4.7.3 In the event of a breach of these provisions, in particular in the case of unauthorised reproduction or distribution of the content, we reserve the right to assert claims for damages. 4.8 Warranty 4.8.1 The statutory warranty rights apply to digital content. 5. Right of Withdrawal 5.1 A right of withdrawal exists only insofar as mandatory consumer protection laws of the state of the customer’s habitual residence provide for such a right. 5.2 Chat / Photo Chat Where a statutory right of withdrawal exists, the following withdrawal information shall apply. Right of Withdrawal Notice You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period shall be fourteen (14) days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us (Global Connect AG, Bienenheimstr. 4, CH-6423 Seewen, Switzerland, email: info@globalconnect.ch) of your decision to withdraw from this contract by means of a clear statement e.g. by email or letter). To meet the withdrawal deadline, it is sufficient for you to send your notification before the withdrawal period has expired. Consequences of Withdrawal If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen (14) days from the date on which we receive your notice of withdrawal. For this reimbursement, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. If you have requested that the service should begin during the withdrawal period, you shall be required to pay an appropriate amount corresponding to the proportion of the services already provided up to the time at which you informed us of the exercise of your right of withdrawal. End of the Withdrawal Notice Model Withdrawal Form (If you wish to withdraw from the contract, please complete this form and return it.) To: Global Connect AG Bienenheimstr. 4 CH-6423 Seewen Switzerland Phone: 0041 41 557 4612 Phone: 0041 79 415 5132 I hereby withdraw from the contract concluded by me for the provision of the contractually agreed service. Ordered on: Name of the consumer: Address of the consumer: Signature of the consumer (only if submitted on paper): Date: 5.3 Telephony For services provided in connection with an individual telecommunications connection initiated by the consumer, no right of withdrawal exists, insofar as legally permissible. 5.4 No right of withdrawal exists if the contract is concluded in the course of a commercial or self-employed professional activity (entrepreneur). 6. Complaint Handling and Dispute Resolution Procedure 6.1 Complaints may be submitted in writing or orally via the communication channels provided. We endeavour to process complaints promptly. 6.2 Objections regarding account transactions or usage must be raised within one (1) month after they are displayed in the customer account. If no objection is raised within this period, the entries shall be deemed approved. 7. Liability 7.1 The Provider shall be liable without limitation in cases of intent, gross negligence and fraudulent intent, as well as in cases of injury to life, body or health. 7.2 In cases of slight negligence, the Provider shall only be liable for breaches of essential contractual obligations and such liability shall be limited to the foreseeable damage typical for the contract. 7.3 The use of the services is at the customer’s own responsibility. The content is provided exclusively for entertainment and general orientation purposes and does not constitute professional advice. 7.4 No liability is assumed for disruptions, interruptions or outages that occur outside the Provider’s sphere of influence. 7.5 No warranty is given for the establishment, maintenance or technical quality of communication with advisors. 8. Data Protection 8.1 The processing of personal data is carried out in accordance with the applicable data protection regulations, in particular the revised Swiss Data Protection Act (revDSG / nDSG) and, where applicable, the General Data Protection Regulation (GDPR). Further information can be found in the Privacy Policy. 9. Governing Law Swiss law shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the state in which the consumer has their habitual residence shall remain unaffected. 10. Place of Jurisdiction and Severability 10.1 The place of jurisdiction shall be Schwyz, Switzerland, insofar as legally permissible. 10.2 Should any provision of these General Terms and Conditions be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by the applicable statutory provision. Last Updated: January 1, 2026 |