Legal Notice and General Terms and Conditions (GTC)
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| Disclaimer We hereby expressly distance ourselves from all content of all linked pages on our website and do not adopt such content as our own. This declaration applies to all links published on our website and to all content on the pages to which the banners and links published by us lead. Zukunftsblick Ltd. and Peernet also assume that the companies whose services are referenced or linked on the website tacitly consent to such linking. Should this not be the case, we kindly request notification. Limitation of Liability The contents of our pages have been carefully reviewed and compiled to the best of our knowledge. However, no guarantee is given for the completeness, accuracy, quality, or timeliness of the information provided. We accept no liability for any damages resulting from reliance on the content published on the websites operated by Peernet and Zukunftsblick Ltd., or from the use of such content. Contributions made by visitors to this website, such as guestbook entries, forum posts, comments, or other interactive submissions, remain the sole responsibility of their respective authors. Interpretations provided by our advisors are to be understood solely as guidelines. Intellectual Property Rights Violation We make every effort not to infringe on existing copyrights. If you believe that any content on this site violates third-party rights, please inform us immediately. We will review the matter without delay and, if necessary, make the appropriate changes. Any such violation would have occurred unintentionally and without malicious intent. A brief message or email is sufficient. Data Protection All your data-such as email address, URLs, physical addresses, birth data, etc.-is treated by us with the utmost care. Your data is in safe hands. It is used solely for customer management and contractual processing purposes. We comply with all applicable legal regulations. We reserve the right to use your data for our own purposes, such as newsletters or service-related communications. General Terms and Conditions for Prepaid Services / Prepaid Credit Balance System Legaly responsible Service provider: Peernet Peer Heuser Bergstr. 15 D-54318 Mertesdorf Deutschland Tel. 49 651 170 9949 Fax 49 651 170 9961 E-Mail: info@peernet.de Internet: www.peernet.de VAT ID (Ust.-ID) DE185923839 1. General Provisions / Scope of Application 1.1. "Zukunftsblick" is a trademark of Zukunftsblick Ltd., Leli Falzon Street 86 A, NXR-2609 Naxxar, Malta. The company Peernet Peer Heuser, Bergstr. 15, D-54318 Mertesdorf, Germany (hereinafter referred to solely as the "Provider") operates, together with Zukunftsblick Ltd., various online platforms in the field of life guidance (hereinafter: "Platforms"), whose services can be accessed via various multimedia communication channels such as the internet and telephony. The contracting party for end customers is exclusively the Provider. 1.2. These General Terms and Conditions apply to the registration of a customer account and to the topping-up and use of prepaid credit for services such as telephone consultations, chat or photo chat, digital tipping or gifting, the purchase of gift vouchers, and access to online courses. 1.3. The Provider explicitly states that its services are not intended to replace professional advice from qualified practitioners. No medical diagnoses or therapeutic recommendations are given. In no case does the consultation replace any medication, consultation, or therapy prescribed by a physician, naturopath, or other licensed therapist. In no case is such professional care discouraged. No future successes or promises (especially concerning health conditions) are made or promoted. The use of the Provider's services is voluntary and intended for entertainment and general life guidance purposes only. 1.4. The use of the services is strictly limited to persons of legal age with full legal capacity. 2. Provisions and Information Regarding the Conclusion of Contract 2.1. Customer Account Registration The Provider offers customers the opportunity to register for a free customer account on the Platforms. To do this, the customer enters the requested data in the input form and, upon submission, receives a confirmation email. After successful confirmation, the customer can access and use their customer account. Within the account, the customer may manage their submitted data and book chargeable services offered by the Provider. 2.2. Purchasing Prepaid Crédit To book chargeable services, the customer must first top up their prepaid credit account. The customer enters their telephone number, which can then be used to receive calls. In the next step, the customer selects the amount to be credited to the account. The customer is guided step-by-step through the booking process, with each step explained and the required information requested. The booking process is completed when the customer selects a preferred payment provider and successfully completes the payment transaction. Detailed instructions, including step-by-step explanations, are available on the Platforms. The prepaid credit can subsequently be used-after selecting the desired advisor-for telephone services, image chat, standard chat and tipping/gifting. 2.3. Prepaid Telephony The prepaid credit topped up in accordance with Section 2.2 can be used by the customer as telephone credit. The customer has the option to be called. To do this, they log into their customer account and click the "Connect with Advisor Now" button. The customer will then be called back at the phone number saved in their customer account. Rates are displayed per advisor. Additional connection charges may apply. The customer can check total costs using the rate calculator provided. Alternatively, the customer may use their prepaid credit to place a call to the desired advisor by calling the advisor's number from the phone number previously registered in the customer account. Both calling options may be combined. Any unused credit remains in the customer account and can be used at a later time. The Provider calculates charges on a per-second basis. 2.4. Vouchers Customers may also use their prepaid credit to purchase vouchers. To do so, the customer must first top up their account in accordance with Section 2.2. After that, they may select the desired amount for the voucher. The generated voucher can then be given as a gift. Vouchers may be used for any of the prepaid services offered. Vouchers are neither redeemable for cash nor subject to interest. 2.5. Chat / Photo Chat 2.5.1. If the chat or photo chat functions on the Platforms are used, the following provisions of these General Terms and Conditions for Prepaid / Prepaid Credit Balance System and Entertainment Chat and Photo Chat (hereinafter referred to as "GTC") apply. 2.5.2. To access the chat or photo chat functions, the customer must have a registered account and a topped-up prepaid credit balance. 2.5.3. By entering a text message and sending it-or by sending an image-via the respective button, a contract is concluded between the user and the Provider for the chat / online entertainment chat or photo chat under these GTC. Individual agreements are only valid if confirmed in writing by the Provider in advance. 2.5.4. Use of the chat or photo chat is restricted to persons of legal age and with full legal capacity. 2.5.5. The contents of the chat or photo chat (including both text and image content) must not violate any laws or contain sexist/pornographic, racist, or discriminatory material. Furthermore, content may not infringe the rights of third parties (e.g., copyrights or trademark rights). The Provider reserves the right to delete chat or photo chat content in violation of these rules and to suspend user accounts for a reasonable period in the event of repeated or particularly serious breaches. 2.6. Online Courses Supplementary information and contractual terms relating to online courses can be found under Section 4. 2.7. Storage and Access to Contractual Terms The customer may save and access the contractual terms at the time the contract is concluded. Access to stored contractual terms-except for these publicly accessible GTC-is not provided. 2.8. Detection and Correction of Input Errors To detect and correct input errors, the customer may use the "Back" button of their internet browser at any stage of the order process to revise entered information. Furthermore, customers may view and correct their data at any time via their customer account. 2.9. Available Languages The contractual language is English. 2.10. Limitation Period Claims for the payout of credit are subject to the standard statutory limitation period. This also applies to claims arising from vouchers. The statutory limitation period is three years. 3. Prices and Payment Terms 3.1. The Provider accepts all payment methods listed on the Platforms for prepaid credit top-ups. The Provider notes that the respective payment service provider may reject the desired payment method. Therefore, the customer has no entitlement to payment via a specific payment provider. The stated rates are final prices and include statutory VAT at the applicable rate. Any connection charges incurred from the customer's telephone service provider are billed separately by that provider. The Provider has no influence over such charges. The current rates are displayed on the respective Platforms and are also announced prior to the start of a phone consultation. 3.2. Telephony: The basis for billing is the duration of the telephone call. For prepaid services, billing is calculated per second. The amount due is charged at the end of the call. 3.3. Chat / Photo Chat: 3.3.1. Fees apply both for sending messages and for receiving responses. These fees, calculated per message, are clearly displayed in the respective chat or photo chat window. 3.3.2. The fees are deducted immediately from the prepaid credit balance upon sending the message. 4. Right of Withdrawal 4.1. Chat / Photo Chat If the chat or photo chat functions on the Platforms are used by the user, the user has a statutory right of withdrawal. Withdrawal Policy Right of Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date the contract is concluded. To exercise your right of withdrawal, you must inform us (Peernet Peer Heuser, Bergstr. 15, 54318 Mertesdorf / Trier, Germany, Email: info@peernet.de, Fax: +49 (0) 651 1709961) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached sample withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired. Consequences of Withdrawal If you withdraw from this contract, we will reimburse you for all payments received from you without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal. For this repayment, we will use the same payment method that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged fees for this repayment. If you requested that the service begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the portion of the services already provided up to the point you notified us of the withdrawal, in comparison with the total scope of services agreed upon in the contract. End of Withdrawal Policy Sample Withdrawal Form (If you wish to withdraw from the contract, please complete this form and return it to us.) To: Peernet Peer Heuser Bergstr. 15 D-54318 Mertesdorf Germany Phone: +49 651 170 9949 Fax: +49 651 170 9961 I hereby withdraw from the contract concluded by me for the provision of the contractually agreed service. Ordered on: [Date] Name of consumer: Address of consumer: Signature of consumer (only if submitted in hard copy): Date: 4.2. Telephony The Provider notes that, in accordance with legal regulations, there is no right of withdrawal for contracts concerning the use of a single telephone, internet, or fax connection initiated by a consumer. 4.3. Exclusion of the Right of Withdrawal for Business Customers The right of withdrawal does not apply if the customer enters into the contract as part of their commercial or self-employed professional activity and thus qualifies as a business user under § 14 of the German Civil Code (BGB). 5. Complaints Procedure, Dispute Resolution Process 5.1. The Provider's procedure for handling complaints complies with the standards of professional diligence. If a customer wishes to submit a complaint, they may do so either in writing or verbally using any of the communication channels and contact details provided herein. A prompt response and handling of the matter is assured. 5.2. Objection Deadline: If the customer does not raise any objections or complaints within one month regarding the account transactions or corresponding usage (individual connections and other prepaid services) listed in the customer account, such entries shall be deemed accepted. 5.3. The EU Commission provides an online platform for consumer dispute resolution (ODR platform), which can be accessed at: https://ec.europa.eu/consumers/odr/ Please note that the Provider is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board. 5.4. Pursuant to § 68 of the German Telecommunications Act (Telekommunikationsgesetz - TKG), it is possible to initiate an arbitration procedure before the Federal Network Agency (Bundesnetzagentur) if there is a dispute as to whether the provider of publicly accessible telecommunications services has complied with certain end-user rights specified in § 68 TKG. A formal application must be submitted to the Federal Network Agency. The application should be addressed to: Bundesnetzagentur Ref. 216, Schlichtungsstelle Postfach 8001 53105 Bonn Germany Telefax 030 224 80518 6. Liability 6.1. The Provider excludes liability-except in the following cases. The exclusion of liability does not apply: - in cases of intent, gross negligence, or fraudulent intent. In addition, the Provider is also liable for slight negligence in the following situations: - if the damage falls under the scope of the Product Liability Act - if the damage is due to a breach of a cardinal duty (cardinal duties are those obligations whose fulfillment is essential for the proper execution of the contract and on whose observance the contractual partner may regularly rely) - in cases of injury to life, body, or Health 6.2. In the event of a breach of cardinal duties, liability is limited to typical, foreseeable damages, unless one of the aforementioned cases of extended liability applies. 6.3. Users act on their own responsibility. All consultations, advice, or other information resulting from the Provider's services are not intended to replace professional advice from qualified professionals. We expressly state that any content and interpretations are to be regarded as guidelines. It is clearly stated that our service is intended solely for entertainment purposes and does not constitute medical, psychological, or therapeutic advice. 6.4. The Provider accepts no liability for defects arising from incorrect information on the Platforms or due to interruptions in access to the Platforms. 6.5. The Provider does not guarantee the establishment, maintenance, or technical quality of communication with the advisor. 7. Data Protection 7.1. The processing of personal data is carried out in accordance with applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). Further information regarding data collection, processing, and usage can be found in our Privacy Policy (available at the bottom of the menu under "Privacy Policy"). 8. Governing Law The contractual parties agree that all legal relationships arising from this contractual relationship shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), unless this would deprive the consumer of protections granted by mandatory legal provisions of the country in which they have their habitual residence. In such cases, the law of the country where the consumer has their habitual residence shall apply. 9. Jurisdiction 9.1. The place of jurisdiction is Mertesdorf (Germany). German law shall apply. 9.2. If any provision of this contract is or becomes legally invalid, the validity of the remaining provisions shall not be affected. In place of the invalid provision, the relevant statutory provisions shall apply, if available. Last Updated: July 30, 2025 |