Privacy Policy for End Consumers

BELOW YOU WILL FIND INFORMATION REGARDING DATA PROTECTION FOR OUR WEBSITE, TELEPHONE SERVICES, AND THE PREPAID CREDIT BALANCE SYSTEM

This privacy policy applies to end consumers.

Introduction
his Privacy Policy provides information on the nature, scope and purpose of the processing of personal data on this website (hereinafter referred to as the “Website”) by Zukunftsblick Ltd. and – for clearly defined services – by Global Connect AG.

The processing of personal data is carried out in accordance with the revised Swiss Data Protection Act (revDSG) and, where applicable, the General Data Protection Regulation (GDPR).

Controllers
Responsible for the Website and online services:

Zukunftsblick Ltd.
Leli Falzon Street 86 A
NXR-2609 Naxxar, Malta
Email: office@zukunftsblick.de

Responsible for the processing of customer data in connection with telephone calls via service numbers / 0900 / 0901 / 901 (premium-rate services) from Germany, Switzerland, Luxembourg and Austria, as well as for the prepaid / credit system worldwide:

Global Connect AG
Bienenheimstrasse 4
CH-6423 Seewen SZ
Switzerland
Email: info@globalconnect.ch

There is no joint controllership. Responsibilities are functionally separated.

Definitions
Personal data refers to information that can be used to identify a person, i.e. data that can be traced back to an individual. This also includes technical data such as IP addresses, insofar as they can be attributed to a specific person.

Note on Allocation of Roles (GDPR Art. 26)
Zukunftsblick Ltd. and Global Connect AG process personal data separately within their respective areas of responsibility as described above. Joint controllership exists only where both companies jointly determine the purposes and means of a specific processing activity. In such cases, the essential elements of the allocation of responsibilities will be made available upon request.

Special Categories of Data and Profiling
We do not request the provision of special categories of personal data (e.g. health data). If you voluntarily provide such information, it will be processed exclusively for the purpose of handling your request.
No automated decision-making and no profiling with legal effects take place.

Processing of Call Data
Telephone consultations are not recorded.
Only the telephone number, date and duration of the call are processed for billing purposes.

Your Rights
You have the right to access, rectification, restriction of processing, erasure, data portability and to object to certain processing activities.

Requests may be sent to: office@zukunftsblick.de (Website)
info@globalconnect.ch (Telephone / Prepaid)

You also have the right to lodge a complaint with the competent data protection supervisory authority.

Right to Object
You have the right to object to the processing of your personal data where such processing is based on legitimate interests (e.g. abuse prevention). In such cases, we will assess whether our legitimate interests override your interests, rights and freedoms.

To exercise your rights, it is sufficient to send an email to: office@zukunftsblick.de (Website-related processing)
info@globalconnect.ch (Telephone calls, billing, prepaid services)

Additional Storage of Telephone Number and Email Address for Abuse Prevention

We store the telephone number and email address provided during customer account registration for up to two (2) years after deletion of the customer account. This serves exclusively to prevent misuse in new registrations and to ensure that our bonus program is not used multiple times.

For users in the European Union, processing is based on Art. 6(1)(f) GDPR.
For users in Switzerland, processing is carried out in accordance with the revised Swiss Data Protection Act (revDSG).

After expiry of this period, the data will be automatically and completely deleted.

You may object to this storage at any time if your interests outweigh our legitimate interests.

Voluntary Provision of Data
Providing personal data on this Website is generally neither legally nor contractually required. However, the provision of certain Website functions requires the processing of personal data.

Hosting Information
The Website is designed, maintained and operated by Peernet – Peer Heuser, Bergstrasse 15, 54318 Mertesdorf/Trier, Germany
(www.peernet.de). Data is hosted on servers operated by Peernet in the data center of CENTAUR GmbH, Edisonstrasse 3, 74076 Heilbronn, Germany (www.centaur.de). Processing takes place exclusively in the data center in Heilbronn.
CENTAUR GmbH acts solely as a processor on behalf of Peernet and Zukunftsblick Ltd. and processes data strictly in accordance with instructions.

Technical and Organisational Measures (TOMs)
Appropriate technical and organisational measures are implemented in accordance with the revDSG and, where applicable, the GDPR to protect personal data against unauthorised access, loss, alteration or misuse.

Uninterrupted system availability cannot be guaranteed in all cases, particularly in the event of external technical disruptions or maintenance.

Overview of Processing Activities

Personal data is processed on this Website in connection with the following activities:

Advisor telephone calls
User account
Advisor reviews
Contact requests
YouTube
Server log files
Cookies
Prepaid services (incl. callback)
Newsletter
Chat
Google Analytics (GA4)

1. Advisor Telephone Calls
When calling external advisors, the telephone number, date and duration of the call are processed for billing purposes.
The legal basis is the performance of a contract.

Legal Basis
Personal data is processed for the purpose of performing a contract and/or taking steps prior to entering into a contract.
For users in the European Union, processing is based on Art. 6(1)(b) GDPR.
For users in Switzerland, processing is carried out in accordance with the revised Swiss Data Protection Act (revDSG).

By accepting the General Terms and Conditions and/or using one of our services, a contractual relationship is established between you and us. Processing of the personal data required for this purpose is necessary to perform this contract.

Storage Period
Data required for billing purposes is retained in accordance with statutory retention obligations under tax and commercial law.

2. User Account
Creating and using a user account requires the storage of your email address and password. Without this information, you would not be able to use a user account. Within the user account, personal data may be processed for the following purposes:

saving tarot readings

personalising Zukunftsblick with your photo or image

You may delete your entire user account at any time. To do so, please send us an email stating the email address you used and your customer number to office@zukunftsblick.de

Legal Basis
Personal data is processed for the purpose of setting up and managing a user account and for performing the resulting contractual relationship.

For users in the European Union, processing is based on Art. 6(1)(b) GDPR.
For users in Switzerland, processing is carried out in accordance with the revised Swiss Data Protection Act (revDSG).

By creating a user account, a contract is concluded between you and us as the account holder. Processing of the personal data required for this purpose is necessary to perform this contract.

Storage Period
You may delete your user account at any time. This will result in the deletion of all personal data. We do not delete your data without your request.

3. Advisor Reviews
Customers and visitors of the Website may submit feedback entries to rate advisors. Reviews and entries enable us to assess customer satisfaction and provide potential customers with a benchmark for evaluation. Visitors and customers may also send suggestions for improvement, praise or criticism via a contact form.

Feedback entries are editorially reviewed for legal violations and may then be published on the promotional page. Submitting feedback is voluntary and subject to editorial review. The legal basis is consent.

Legal Basis
The processing of the information submitted via our feedback form is based on your voluntarily given consent.
For users in the European Union, processing is based on Art. 6(1)(a) GDPR.
For users in Switzerland, processing is carried out in accordance with the revised Swiss Data Protection Act (revDSG).
By submitting feedback, and after being informed in advance about the possible publication of information and accepting the Privacy Policy, you give your consent to the processing of the relevant personal data.

Storage Period
Feedback entries are stored until we receive an explicit deletion request from the author.

4. Contact
When you contact us (by email, contact form or complaint form), the information you provide is processed to handle your request and, where applicable, to respond to follow-up questions.

When using the contact form, name and email address are mandatory fields. When using the complaint form, only your first name is mandatory. Additional information may be provided voluntarily in all forms.

You may also contact an advisor directly on the respective advisor page and request an appointment by entering your first name, email address and preferred date/time in the provided contact form.

The information provided is processed to handle the request. The legal basis is legitimate interests.

Legal Basis
The information submitted in the course of contacting us is processed for the purpose of handling your enquiry, your complaint or for arranging an appointment.
For users in the European Union, processing is based on Art. 6(1)(f) GDPR (legitimate interests). Our legitimate interest lies in properly handling contact requests.
For users in Switzerland, processing is carried out in accordance with the revised Swiss Data Protection Act (revDSG).
You have the right to object to the processing of your personal data where reasons arise from your particular situation. To do so, simply send an email to: office@zukunftsblick.de

Storage Period
Personal data stored in connection with a contact request will be deleted once the matter has been fully resolved and it is no longer expected that the specific contact request will be relevant in the future.

5. YouTube
Our Website includes videos from the YouTube platform. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“YouTube”). The videos are embedded via the domain www.youtube-nocookie.com
in order to largely prevent YouTube from setting cookies when the page is loaded.

To protect your privacy, YouTube videos are not embedded by default. Instead, a placeholder is displayed. Only if you actively consent by clicking “Accept and play video” will a connection to YouTube servers be established and the video loaded. You may withdraw your consent at any time by reloading the page without activating the video or by adjusting your cookie settings.

When playing a video, YouTube may process personal data, e.g. your IP address, information about the device used, and, if applicable, information about which subpage of our Website the video was played from. Data may also be transferred to servers of Google LLC in the USA. We have no influence on this processing.

Consent is stored in a so-called session cookie and applies only for the duration of your current session. After closing the browser or when the session expires, consent is deleted. You will be asked to provide consent again on your next visit. No permanent storage or profiling across multiple sessions takes place.

Legal Basis
Embedding YouTube content is based on your voluntarily given consent.

For users in the European Union, processing is based on Art. 6(1)(a) GDPR.
Where access to information on your device is required or information is stored there, this is based on Section 25(1) TTDSG (Germany).

For users in Switzerland, processing is carried out in accordance with the revised Swiss Data Protection Act (revDSG).

Consent may be withdrawn at any time with effect for the future.

Further information on YouTube/Google data processing can be found in Google’s Privacy Policy:
https://policies.google.com/privacy?hl=de

YouTube is a service of Google Ireland Limited. For processing of personal data in the USA, Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, may also be responsible. Google LLC is certified under the EU–U.S. Data Privacy Framework. Information is available at:
https://www.dataprivacyframework.gov/

6. Server Log Files
Each time the Website is accessed, we automatically collect a range of technical data that constitutes personal data. Server log files are collected for technical security and abuse detection and are deleted after 30 days, provided that no security incident has occurred.

This data includes:

user’s IP address
name of the accessed website or file
date and time of access
amount of data transferred
notification of successful retrieval
browser type and version
user’s operating system
device used, including MAC address
referrer URL (the previously visited page)

This data is not merged with other personal data that you actively provide on the Website. Log files are collected in order to administer the Website and to detect and prevent unauthorised access.

Legal Basis
Personal data in log files is processed for technical administration, to ensure system security and to detect and pursue unauthorised access and hacking attempts.
For users in the European Union, processing is based on Art. 6(1)(f) GDPR (legitimate interests). Our legitimate interest is the secure and stable provision of our systems and protection against misuse.
For users in Switzerland, processing is carried out in accordance with the revised Swiss Data Protection Act (revDSG).

You have the right to object to the processing of your personal data where reasons arise from your particular situation. To do so, simply send an email to: office@zukunftsblick.de

What are IP Addresses?
IP addresses are assigned to every device (e.g. smartphone, tablet, PC) that is connected to the internet. Which IP address applies depends on how your device is connected to the internet at that time. It may be an IP address assigned by your internet service provider (e.g. when using Wi-Fi at home), by your mobile network provider, or by a provider of a public or private Wi-Fi network or other access.

In the most common form (IPv4), an IP address consists of four blocks of digits. Private users typically do not use a constant IP address, as the provider assigns it only temporarily (“dynamic IP address”). With a permanently assigned IP address (“static IP address”), it is generally easier to assign usage data to a person. Except for the purpose of investigating unauthorised access to our online offering, we generally do not use these data in a personal manner, but rather evaluate them on an anonymised basis (e.g. which pages are favoured, how many accesses occur per day, etc.).

If you already have an IPv6 address, please also note: an IPv6 address consists of eight blocks of four characters. The first four blocks, like IPv4 addresses, are typically assigned dynamically for private users. The last four blocks of an IPv6 address (the “interface identifier”) are determined by the device used to browse the Website. Unless otherwise configured in your operating system, the so-called MAC address may be used for this purpose. A MAC address is a type of serial number uniquely assigned worldwide to each IP-capable device.

We therefore do not store the last four blocks of your IPv6 address. In general, we recommend enabling “privacy extensions” on your device to better anonymise the last four blocks of your IPv6 address. Most common operating systems provide such a function, but it may not be enabled by default.

Storage Period
Server log files containing the data listed above are automatically deleted after 30 days. We reserve the right to retain log files for a longer period if facts justify the assumption of unauthorised access (e.g. attempted hacking or a so-called DDoS attack).

7. Cookies
This Website uses cookies and similar technologies. Cookies are small text files stored by your browser on your device when you visit our Website. They enable individual services to “recognise” you and to “remember” your settings (e.g. storing login information), thereby improving user convenience.
We distinguish between the following categories of cookies:

Strictly Necessary Cookies
These cookies are required for the proper functioning of our Website (e.g. login functions, security settings or technical provision of the Website).

For users in the European Union, strictly necessary cookies are used on the basis of Art. 6(1)(f) GDPR and—where access to information on your device is required—on the basis of Section 25(2) TTDSG (Germany).
For users in Switzerland, use is carried out in accordance with the revised Swiss Data Protection Act (revDSG).

Optional Cookies (Analytics and Marketing Cookies)
On certain pages, cookies may also be used for analytics or marketing purposes. These cookies are used only after you have given your prior consent.

For users in the European Union, processing is based on Art. 6(1)(a) GDPR and—where required—on the basis of Section 25(1) TTDSG (Germany).
For users in Switzerland, processing is carried out in accordance with the revDSG on the basis of your voluntary consent.

This includes, in particular, optional cookies in connection with Google Analytics 4. On pages where Google Analytics is integrated, you will find a separate section “Google Analytics (GA4) and Google Tag Manager” in this Privacy Policy. There you will receive further information and can grant or withdraw your consent via the cookie settings.

On the respective pages where such cookies are used, you will be informed separately and can grant or refuse consent via the cookie settings. The cookie settings (on these pages at the bottom of the page) also allow you to change your decision at a later time.

8. Prepaid Services incl. Payment Processing (CommDoo)
On our website www.zukunftsblick.ch, we also offer prepaid functions. This includes the possibility to top up credit to a prepaid account. The topped-up amount can be used for your own calls or for advisor callbacks.

Use of the prepaid function requires registration and the creation of a customer account via a web form. For registration, customers must provide the following personal data as mandatory information: first and last name, street, house number, city, country and email address. In addition, a self-chosen password (letters and numbers) must be set as the access credential for the customer account.

To use the prepaid function, personal data is transmitted to the payment provider CommDoo. Zukunftsblick Ltd. does not receive access to complete payment or credit card details.

Payment processing is carried out exclusively via the respective payment provider.

To top up the prepaid account, the customer must first enter a current telephone number into an additional web form. In a second step, the customer can select the amount with which to top up the prepaid account.

After confirming the amount, the customer is redirected to the website of CommDoo GmbH (commdoo.de), where they can select a payment method. During the payment process, we transmit the following data to CommDoo: first name, last name, street, postal code, city, country, telephone number, email address and internal customer number.

If you pay using the “prepayment” option, we may view your bank details (IBAN, account holder and BIC). We use this data solely for billing purposes.

Legal Basis
Personal data is processed in connection with the prepaid procedure described here for the purpose of establishing, performing and administering contractual relationships.
For users in the European Union, processing is based on Art. 6(1)(b) GDPR insofar as processing is necessary for the performance of a contract or for pre-contractual measures.
For users in Switzerland, processing is carried out in accordance with the revised Swiss Data Protection Act (revDSG).

Personal data is processed exclusively in connection with the fulfilment of contracts with customers who register for the prepaid procedure and thereby conclude a contract in accordance with our General Terms and Conditions.

The disclosure and processing of personal data by the payment providers used, as well as by our advisors, is necessary for the proper performance of the prepaid procedure.

Storage Period
Data required for billing purposes is retained in accordance with statutory retention obligations under tax and commercial law.

9. Newsletter
If you subscribe to the newsletter, we use the email address you provide to send you our newsletter. The newsletter is sent only after your prior consent. You may unsubscribe at any time.

Legal Basis
Personal data is processed in connection with sending our newsletter on the basis of your voluntary consent.
For users in the European Union, processing is based on Art. 6(1)(a) GDPR.
For users in Switzerland, processing is carried out in accordance with the revised Swiss Data Protection Act (revDSG).

Consent is given when you subscribe to the newsletter and can be withdrawn at any time with effect for the future.

Storage Period
Personal data stored as part of the newsletter subscription will be deleted once you have successfully unsubscribed.

10. Chat
If you use the entertainment chat, the full text that you enter and submit in the chat window is stored by Zukunftsblick and made available to the advisor for the purpose of responding. Chat text may also contain personal data if you include personal data in your chat message.

You are solely responsible for whether you are permitted to include personal data of third parties in a chat message. Zukunftsblick cannot verify whether and to what extent you comply with applicable data protection requirements.

Please only use names or other information that can identify persons if this is absolutely necessary and you can ensure that such processing is lawful under data protection law.

Where you are obliged under the GDPR or the revised Swiss Data Protection Act (revDSG) to inform data subjects about the processing of their personal data, you must fulfil this obligation yourself.

Important notice: You are solely responsible for entering personal data of third parties in chat messages.

Chat content is stored for a maximum of six (6) months.
A maximum of forty (40) messages per advisor are stored.

Legal Basis
The processing of personal data described above by Zukunftsblick and the advisors involved is carried out for the purpose of providing the contractually agreed advisory service.
For users in the European Union, processing is based on Art. 6(1)(b) GDPR insofar as processing is necessary for the performance of a contract.
For users in Switzerland, processing is carried out in accordance with the revised Swiss Data Protection Act (revDSG).
By using the chat, a contract is concluded between you and Zukunftsblick, the performance of which requires the processing of the personal data necessary for this purpose.

Storage Period
Chat histories are stored for a maximum of six (6) months and are no longer available to advisors thereafter. Up to forty (40) chat messages per advisor are stored. Thereafter, deletion takes place unless the data must be retained for a longer period due to statutory retention obligations (in which case the data is restricted/blocked and used only for compliance with the retention obligation).

11. Google Analytics (GA4)
Google Analytics 4 is used on this Website. The provider is Google Ireland Limited, Dublin, Ireland.
Google Analytics is loaded only after you have actively provided your consent. Without consent, no analytics takes place.

Purpose: reach measurement and technical analysis of website usage.

In particular, the following data is processed:
truncated IP address
device and browser information
usage and interaction data

Data may be transferred to servers of Google LLC in the USA. Such transfer is based on appropriate safeguards, in particular certification under the EU–U.S. Data Privacy Framework.

Consent may be withdrawn at any time via the cookie settings. No profiling with legal effects takes place.

Legal Basis
Personal data is processed in connection with the use of Google Analytics on the basis of your voluntary consent.
For users in the European Union, processing is based on Art. 6(1)(a) GDPR.
For users in Switzerland, processing is carried out in accordance with the revised Swiss Data Protection Act (revDSG).

Consent may be withdrawn at any time with effect for the future.

Transfers to Third Countries
Data may be transferred to servers of Google LLC in the USA. Such transfers are based on appropriate safeguards (e.g. adequacy decision / certification).

Withdrawal
Consent may be withdrawn at any time via the cookie settings.

Profiling
No automated decision-making with legal effects takes place.

Changes to this Privacy Policy
We reserve the right to amend these provisions at any time. Changes will be announced on our Website and shall take effect upon publication.

Effective Date: January 01, 2026

Copyright Notice
All content provided by Zukunftsblick Ltd., including but not limited to texts, is protected by copyright. All rights, including reproduction, publication, editing, and translation, are exclusively reserved by Zukunftsblick Ltd. Unauthorized copying will be prosecuted under applicable criminal law.