Privacy Policy

BELOW YOU WILL FIND INFORMATION REGARDING DATA PROTECTION FOR OUR WEBSITE, TELEPHONE SERVICES, AND THE PREPAID CREDIT BALANCE SYSTEM

This privacy policy applies to end consumers.

Introduction

This Privacy Policy informs you about the nature, scope, and purpose of the collection and use of personal data on this website (hereinafter referred to as the "Website") by Zukunftsblick Ltd. and Peernet (hereinafter also referred to as "we" or "us").

Zukunftsblick Ltd. is responsible for the processing of data on this website.
Address: Zukunftsblick Ltd., Leli Falzon Street 86 A, NXR-2609 Naxxar, Malta
Phone: +41 41 588 1002 and +49 651 9915 9983
Email: info@zukunftsblick.ch

Peernet is the legally responsive service provider for the processing of customer data in connection with premium-rate telephone services (0900 / 0901 / 901) in Germany, Switzerland, Luxembourg, and Austria, as well as for the global prepaid credit system.
Address: Peernet, Peer Heuser, Bergstraße 15, 54318 Mertesdorf / Trier, Germany
Phone: +49 651 170 9949
Fax: +49 651 170 9961
Email: info@peernet.de

Personal data refers to information that can be used to identify an individual, such as a name, email address, or telephone number. Technical data that can be associated with an individual is also considered personal data.

Notice on the Processing of Caller Data
The contents of your telephone conversations are strictly confidential and are neither recorded nor otherwise stored. Only your telephone number, the duration, and the time of the call are stored for billing purposes and transmitted to your telephone provider for the same reason (see further below under "Advisor Calls"). Additional data is processed only for users who create a customer account on the Website (see "User Account" below).

Your Rights
You have the right to request information, free of charge, regarding the personal data we hold about you (a fee may apply for the second request within any 12-month period).
You also have the right to: – Request the correction of inaccurate data – Request the restriction of processing where data is processed excessively – Request the deletion of unlawfully processed or excessively stored personal data, unless legal retention obligations or other legitimate reasons under Article 17(3) GDPR prevent this – Request the transfer of all data you have provided to us in a commonly used format (right to data portability)

Right to Object: You have the right to object to the processing of your personal data where processing is based on a legitimate interest (e.g., fraud prevention). In such cases, we will conduct a case-by-case assessment to determine whether our legitimate interest overrides your objection. Where you have a right to object to specific processing operations, this will be stated in the relevant section of the policy.

To exercise your rights, simply send an email to: – info@zukunftsblick.ch (regarding data processed on the Website) – info@peernet.de (regarding telephone calls and billing in Germany, Switzerland, Austria, and Luxembourg, as well as prepaid services)

Additionally, you have the right to lodge a complaint with a data protection supervisory authority.

Additional Storage of Telephone Number and Email Address for Abuse Prevention
We retain the telephone number and email address you provided when registering your customer account for a maximum period of two years after your account has been deleted. This additional storage serves exclusively to prevent abuse through repeated registrations and to ensure that our bonus program is not used multiple times.
This storage is based on our legitimate interests pursuant to Article 6(1)(f) of the GDPR for the purpose of preventing abuse and protecting our promotional offerings.

Please note that your telephone number and email address will be automatically and permanently deleted from our systems after this retention period. During this time, the data will not be used for any other purpose and is subject to strict security measures.
You have the right to object to this storage at any time if your interests, fundamental rights, and freedoms outweigh our legitimate interest. For further information on your rights, please refer to the ["Your Rights"] section of this Privacy Policy.

Voluntary Provision of Data
The provision of your personal data on this website is generally neither legally nor contractually required. You are not obliged to submit personal data on this website, unless explicitly stated otherwise in this Privacy Policy. However, the functionality of the website requires the processing of certain personal data.

General Information About the Hosting Provider
This website is designed, maintained, and managed by Peernet – Peer Heuser, Bergstraße 15, 54318 Mertesdorf/Trier (https://www.peernet.de). The IT systems used to process your data are hosted on Peernet servers located at the data center of CENTAUR GmbH, Edisonstrasse 3, 74076 Heilbronn, Germany (https://www.centaur.de). Data is stored exclusively at this data center in Heilbronn. CENTAUR GmbH performs data processing solely on behalf of and in accordance with the instructions of Peernet and Zukunftsblick Ltd., in line with the responsibilities defined above.

Overview of Processing Activities on This Website

The following procedures involve the processing of personal data:

1. Advisor Calls
2. User Account
3. Advisor Ratings
4. Contact Requests
5. YouTube
6. Server Log Files
7. Cookies: We are Protecting Your Privacy
8. Prepaid Services Including Call-Back
9. Newsletter

1. Advisor Calls
When you contact external advisors via our website, we process the following data for billing purposes: your telephone number, the date of the call, and its duration.

Legal Basis
This data processing is based on Article 6(1)(b) of the GDPR. This provision permits the processing of personal data for the performance of a contract. By accepting our General Terms and Conditions or using our services, a contract is formed between you and us. The processing of the above-mentioned data is necessary to fulfill that contract.

Retention Period
Data required for billing purposes is retained in accordance with tax and commercial law retention obligations.

2. User Account
To create and use a user account, we must store your email address and password. Without this information, you cannot access the user account. Within the account, personal data is processed for the following purposes:

– Saving tarot card readings – Personalizing your Zukunftsblick experience with your photo or Image

If you wish, you may provide your advisor with your profile picture ID and first name, allowing them to view your image.
You may delete your user account at any time. To do so, please send an email to info@zukunftsblick.ch, including your registered email address and customer number.

Legal Basis
Data processing is based on Article 6(1)(b) GDPR. This provision permits the processing of personal data for the performance of a contract. By creating a user account, a contractual relationship is established between you and us. The processing of the data listed above is necessary to fulfill this contract.

Retention Period
You may delete your user account at any time. When this occurs, all associated personal data will be deleted. We will not delete the data unless you request it.

3. Advisor Ratings
Customers and website visitors may submit feedback entries to rate advisors. These reviews provide insight into customer satisfaction and help potential clients evaluate service quality. Visitors and customers may also send suggestions, praise, or criticism using a contact form. All submissions are reviewed editorially for legal compliance and, if appropriate, may be published on the public profile of the advisor.

Legal Basis
The use of data submitted via the feedback form is based on Article 6(1)(a) GDPR. By submitting a review after being informed of potential publication and accepting the Privacy Policy, you provide your consent to the processing of the information.

Retention Period
Feedback entries are stored until the author explicitly requests their deletion.

4. Contacting Us
When contacting us (via email, contact form, or complaint form), the information you provide will be processed for the purpose of handling your inquiry and any follow-up questions. The contact form requires only your name and email address. The complaint form requires only your first name. Any other information is optional.
You may also contact an advisor directly through their page and request an appointment by entering your first name, email address, and preferred appointment time into the contact form.

Legal Basis
Processing is based on Article 6(1)(f) GDPR. This provision allows the processing of personal data within the framework of the controller’s "legitimate interest," provided your rights, freedoms, or interests do not prevail. Our legitimate interest lies in handling your inquiry, complaint, or appointment request. You may object to this processing at any time if reasons specific to your situation exist. To do so, simply send an email to info@zukunftsblick.ch.

Retention Period
Personal data collected during contact will be deleted once your inquiry has been fully resolved and it is reasonably certain that no further communication related to the original inquiry will occur.

5. YouTube
Our website integrates videos from the YouTube platform. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("YouTube"). Integration is carried out using the domain www.youtube-nocookie.com in order to avoid the setting of cookies by YouTube as far as possible when the page is loaded.

To protect your privacy, YouTube videos are not embedded directly by default. Instead, a placeholder is displayed. A connection to YouTube’s servers is only established and the video loaded once you actively consent by clicking on "Accept and play video."

When a video is played, YouTube may process personal data such as your IP address, information about your device, and potentially information about which subpage of our website the video was accessed from. This data may also be transmitted to servers of Google LLC in the United States. We have no influence over this data processing.

Your consent is stored in a so-called session cookie and applies only for the duration of your current session. It is deleted when you close your browser or when the session expires. Upon your next visit, you will need to provide your consent again. No persistent storage or profiling across sessions takes place.

Legal Basis

The integration of YouTube videos and the associated data processing are based on your consent in accordance with Art. 6 (1) (a) GDPR and, where applicable, § 25 (1) of the German TTDSG (Telecommunications and Telemedia Data Protection Act), if access to information stored on your device or the storage of information on your device is involved.

You can withdraw your consent at any time with effect for the future by reloading the page without activating the video or by adjusting your cookie settings accordingly.

Further information on data processing by YouTube can be found in Google’s privacy policy:
https://policies.google.com/privacy?hl=en

YouTube is a service provided by Google Ireland Limited. For data processing activities in the United States, Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA may also be responsible. Google LLC is certified under the EU-U.S. Data Privacy Framework, ensuring an adequate level of data protection pursuant to Art. 45 GDPR. Further information is available at:
https://www.dataprivacyframework.gov/

6. Server Log Files
Each time you access our website, a number of technical data points—which qualify as personal data—are automatically collected.
This includes:

The user's IP address
Name of the accessed webpage or file
Date and time of access
Amount of data transferred
Notification of successful retrieval
Browser type and version
The user's operating system
The user's device, including MAC address
Referrer URL (the previously visited page)

These data are not combined with any other personal data you may actively submit on the website. Server log files are collected solely for the purpose of administering the website and identifying or preventing unauthorized access.

Legal Basis
The processing of personal data in log files is based on Article 6(1)(f) GDPR. This provision permits the processing of personal data for the purposes of legitimate interests, provided such interests are not overridden by your fundamental rights and freedoms. Our legitimate interest lies in the secure and efficient administration of the website, and in the ability to detect and trace hacking or misuse attempts.
You may object to this processing at any time if your specific situation provides grounds that override our interest. To do so, simply send an email to: info@zukunftsblick.ch

What Are IP Addresses?
IP addresses are assigned to every device (e.g., smartphone, tablet, PC) connected to the internet. The IP address in use depends on the type of internet access your device is using at that moment—this may be the IP address assigned to you by your home internet provider (e.g., via Wi-Fi), your mobile provider, or even the operator of a public or private Wi-Fi network.
In the most common format (IPv4), an IP address consists of four numerical blocks. For most private users, IP addresses are not permanently assigned but are dynamically allocated (so-called "dynamic IP addresses"). In contrast, "static IP addresses" are permanently assigned and may be more easily linked to an individual.

Except for investigating unauthorized access attempts, we do not use IP addresses to personally identify users. We only use them anonymously to analyze trends such as which pages are visited most frequently and how many daily accesses occur.

Note on IPv6 Addresses:
If you already use an IPv6 address, please note the following: An IPv6 address consists of eight blocks of four digits. Typically, the first four blocks are dynamically assigned by your internet provider. However, the last four blocks—known as the "interface identifier"—are determined by the device you are using. If not configured otherwise in your operating system, this identifier is often generated using the device’s MAC address.
Since MAC addresses are globally unique and can identify your device, we do not store the last four blocks of your IPv6 address. For enhanced privacy, we recommend that you enable "Privacy Extensions" on your device. Most modern operating systems offer this functionality, although it may not be activated by default.

Retention Period
Server log files containing the data listed above are automatically deleted after 30 days. We reserve the right to retain server log files for a longer period if there is evidence suggesting an unauthorized access attempt (such as hacking or a distributed denial-of-service (DDoS) attack).

7. Cookies
We protect your privacy: This website does not use external cookies, but only strictly necessary technical cookies.
Cookies are small text files that are stored on your device by your browser when you access our website. This allows individual services on the website to "recognize" you and "remember" your settings (e.g., storing login data), which improves usability for users.

In many cases, cookies are also used to collect statistical data on website usage and to use such data for analytics or advertising purposes. We deliberately refrain from this practice in favor of protecting the privacy of our website visitors.

8. Prepaid, Including Prepaid Crédit
We offer prepaid features on our website www.zukunftsblick.ch. This includes the ability to load prepaid credit into a prepaid account. The credited amount can be used for prepaid calls to advisors or advisor call-backs.

Use of the prepaid function requires registration and the creation of a customer account. Registration is carried out via a web form. To register, customers must provide the following mandatory personal data:
– First and last name – Street and house number – City, country – Email address

In addition, a password (chosen by the user, consisting of letters and numbers) is required to access the customer account.
To top up the prepaid account, the customer must enter a current telephone number in a second web form. In the next step, the customer can choose the amount to be credited to the prepaid account.

After confirming the amount, the customer is redirected to the website of the payment provider CommDoo GmbH (www.commdoo.de). There, the customer selects the desired payment method. During this payment process, the following data is transferred by us to the payment provider CommDoo:
– First and last name – Street, postal code, city, country – Telephone number – Email address – Internal customer number

If you choose to pay via bank transfer (prepayment), we will be able to view your bank details (IBAN, account holder, and BIC). We use this data exclusively for billing purposes.

Legal Basis
The processing of personal data described above is based on Article 6(1)(b) GDPR. This allows the processing of personal data if it is necessary for the performance of a contract. The data processing described here is exclusively for the purpose of fulfilling contracts with customers who register for and use the prepaid system. The transfer of data to the payment provider and to our consultants is also necessary for full execution of the prepaid process and is likewise permitted under Article 6(1)(b) GDPR.

Retention Period
Data necessary for billing purposes is retained in accordance with tax and commercial law retention requirements.

9. Newsletter
If you subscribe to our newsletter, we will use the email address you provide to send you our newsletter.

Legal Basis
This data processing is based on your consent, which you give when subscribing to the newsletter. According to Article 6(1)(a) GDPR, data processing is permitted if you have given consent for one or more specific purposes.

Retention Period
The personal data stored in connection with your newsletter subscription will be deleted once you have successfully unsubscribed.

10. Chat
When you use the entertainment chat, the full text you enter and send in the chat window is stored by Zukunftsblick and made available to the advisor for response. The chat text may contain personal data if you choose to include such information.
You are solely responsible for determining whether you may include personal data of third parties in a chat message. Zukunftsblick cannot verify whether you comply with GDPR requirements in doing so. Please only include names or other personal references if it is strictly necessary and you are certain that the inclusion is legally justified under data protection law. If, under the GDPR, you are required to inform third parties about this data processing, it is your obligation to do so.

Legal Basis
The data processing described above by Zukunftsblick and the advisors is based on Article 6(1)(b) GDPR. This provision allows for the processing of personal data where it is necessary for the performance of a contract. By using the chat, a contract is formed between you and Zukunftsblick.

Retention Period
Chat transcripts are stored for a maximum of 6 months, after which they are no longer accessible to advisors. For each advisor, up to 40 chat messages are stored; older messages are deleted unless tax law requires their retention. In such cases, the data is "restricted," meaning it is accessible only for the purpose of fulfilling legal retention obligations.

Amendments to This Policy
We reserve the right to amend these provisions at any time. Any changes will be published on our website and become effective upon publication.

Effective Date: July 30, 2025

Copyright Notice
All content provided by Zukunftsblick Ltd., including but not limited to texts, is protected by copyright. All rights, including reproduction, publication, editing, and translation, are exclusively reserved by Zukunftsblick Ltd. Unauthorized copying will be prosecuted under applicable criminal law.